This is the privacy notice of Ayobas Premium Service In this document, “we”, “our”, or “us” refer to Ayobas K.K.
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
As we are providing these services for the US Embassy, our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR) as well as the laws of Japan.
1. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
2. Information we process is because we have a contractual obligation with you
When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
provide you with our services
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
3. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
We will never use, sell or otherwise distribute your personal information to third party vendors only as it is prescribed for fulfilling the Premium Delivery Service you have purchased.
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
This may include your personal information.
5. Specific uses of information you provide to us
Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, we use “Square” to process your transaction. That process may be branded to look like a page on our website, but it is not controlled by us.
6. Sending a message to our support team
When you contact us through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
7. Complaints
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
8. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Our website uses third party cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
An example is that we use Google Analytics to measure the performance of our website.
We may use the information we obtain from your use of our cookies for the following purposes:
to improve the website’s usability;
to analyse your use of our website;
to provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire.
Most of browsers allow you to refuse to accept cookies, and to delete ones that have been placed on your computer.
If you do not want us to use cookies, you may disable their use in your browser. However, if you do so then please note that you may not be able to use all the features on our website.
9. Disclosure and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
10. Data may be processed outside the European Union
Our websites are hosted in Japan.
11. Access to your personal information
To obtain a copy of any personal information that is not provided on our website you may fill out a form on our website and request such information.
After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting your equest or otherwise taking any action. This is important to safeguard your information.
12. How you can complain
If you are not happy with our privacy policy or if you have any complaint then you should fill out a form on our website.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner in the EU.
13. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.
Compliance with the law
Our privacy policy has been compiled so as to comply with the law of Japan and the EU. If you think it fails to satisfy the law, we would like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
14. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.